My order arrived damaged or wrong

Sorry about that. If your item arrived damaged, defective or different from what you ordered, we’ll replace or refund it.

What to do

1. Tell us within 30 days of delivery. Reply to your order email, or use the contact form.
2. Include your order number and what’s wrong. A photo of the problem helps us sort it out faster.
3. We’ll replace it or refund it.

Refunds

Refunds go back to your original payment method. We’ll email you when it’s done, and it can take 5 to 10 business days to show up.

Never arrived?

If you got the “should have arrived” email and nothing came, reply to it and we’ll sort it out.