Tracking your order

The emails you’ll get

1. Order confirmed: your receipt and estimated delivery dates.
2. Being made: your order is in production.
3. Shipped: the carrier and tracking number.
4. Should have arrived: sent once your order should have been delivered.

Stripe also emails you an official receipt for your payment.

Your Orders page

With an account, the Orders page in your dashboard shows each order’s status and tracking. Guests can use the links in their order emails.

If it hasn’t shown up

If you get the “should have arrived” email and your order isn’t there, reply to that email and we’ll sort it out.

Turning updates off

You can turn off order update emails in Settings › Notifications. Receipts, refunds and payment problems are always sent. See Email notifications.